Privacy Policy

1. Introduction

FreshFreeze ("we", "us", "our") operates the website freshfreezeankaradelivery.com and provides food delivery services in Istanbul, Turkey. This Privacy Policy explains how we collect, use, and protect information that you provide when using our website or services.

We are committed to ensuring that your privacy is protected. By using our website or placing an order with us, you agree to the practices described in this policy.

2. Information We Collect

Information You Provide Directly

When you contact us or place an order, we may collect:

• Your full name
• Phone number and/or WhatsApp contact
• Email address (if provided)
• Delivery address in Istanbul
• Order details (products and quantities)
• Payment method preference

Information Collected Automatically

When you visit our website, we may collect:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on the site
• Referring website

This data is collected via cookies and similar technologies. See our Cookie Policy for details.

3. How We Use Your Information

We use the information collected to:

• Process and fulfil your food delivery orders
• Contact you regarding your order status
• Respond to enquiries and customer service requests
• Improve our website and service quality
• Comply with legal obligations under Turkish law
• Send service-related communications (not marketing without consent)

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data under the following legal grounds:

• Contract performance: Processing necessary to fulfil your delivery order.
• Legitimate interest: Improving our service, preventing fraud.
• Consent: Where you have explicitly agreed (e.g. marketing communications).
• Legal obligation: Compliance with Turkish commercial and tax law.

5. Data Retention

Order and customer information is retained for a minimum of 5 years as required by Turkish commercial law. Website analytics data is retained for a maximum of 24 months. You may request deletion of your personal data at any time, subject to legal retention requirements.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These measures include:

• SSL/TLS encryption for all web communications
• Restricted internal access to customer data
• Regular security reviews and staff training

7. Your Rights

Under applicable Turkish data protection law (KVKK) and EU-aligned principles, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Object to processing based on legitimate interests
• Withdraw consent at any time

To exercise your rights, contact us at supp@freshfreezeankaradelivery.com.

8. Third-Party Services

Our website may use third-party analytics tools and advertising platforms. These services have their own privacy policies. We do not control their data collection practices. We use these services solely to improve our website performance and advertising effectiveness.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with their data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a new effective date. Continued use of our services after changes constitutes acceptance.

11. Contact

If you have questions about this Privacy Policy or your personal data, please contact us:

FreshFreeze
Balıkesir Sokak No:14, Fatih, 34083 Istanbul, Turkey
Email: supp@freshfreezeankaradelivery.com
Phone: +90 212 123 45 67